Who we are
This privacy notice explains how Kisumen Care Services Ltd ("Kisumen", "we", "us") collects and uses personal information when you use this website, contact us or apply to work with us. We are the data controller for this information.
Kisumen Care Services Ltd is registered in England and Wales with company number 12823972.
If we go on to provide care or support, we will give you further information about how we look after care records at that point.
The information we collect
We only collect the information we need to respond to you. Depending on how you contact us, this may include:
Callback requests
- Your name, phone number and postcode
- The best time to call you and, if you choose, the type of care you are interested in
Care assessment requests
- Your name, your relationship to the person needing care, and your phone number and/or email address
- The postcode and town where care is needed
- The type of care and help needed, how much support and at what times, and any planned respite dates
- How care may be funded, when you would like care to start and how you would like us to contact you
- Anything else you choose to tell us in the free text box
- Whether you would like to receive news and updates from us
Professional referrals
- The referrer's name, role, organisation and work contact details
- The person's initials or a reference (not their full name), the postcode where care is needed, the support and hours required, the intended start date and funding status
- A short summary of any immediate risks, and confirmation that the referrer has consent or authority to refer
Messages through our contact form
- Your name, email address, phone number if you give it, the topic and your message
Job applications
- Your name, email address, phone number, postcode, the role and branch you are applying for
- Your care experience, qualifications, availability, whether you hold a driving licence and have access to a car
- Whether you have the right to work in the UK (yes or no only), your CV if you upload one and why you would like to join us
We do not ask for NHS numbers, dates of birth, diagnoses, passports, bank details or medical records through this website. Please do not include detailed medical information in free text boxes; we will talk with you about anything personal.
When you browse the website
Like all websites, our hosting provider receives technical information such as your IP address and browser type so that pages can be delivered and protected. To prevent spam, our forms briefly keep a record of the IP address that submitted them. We do not use analytics or advertising tracking.
Health and other sensitive information
Care enquiries and referrals can include information about a person's health or support needs. This is special category data under UK data protection law, so we take extra care with it:
- We ask only for what we need to start a conversation about care.
- It is stored securely with access limited to members of our care team who need it.
- Staff notification emails only say that a new enquiry has arrived; they never contain the details.
- It is never shared with analytics or advertising services.
If you are contacting us on behalf of someone else, please make sure they know you are doing so, where they are able to understand.
How we use your information and our lawful bases
UK data protection law requires us to have a lawful basis for using personal information. Ours are:
| Purpose | Lawful basis |
|---|---|
| Responding to callback requests and messages | Our legitimate interests in responding to people who contact us, or taking steps you have asked for before agreeing care |
| Assessing and planning care following an assessment request or referral | Taking steps at your request before entering into a contract, or our legitimate interests. For health information: the provision of health or social care (UK GDPR Article 9(2)(h) and the Data Protection Act 2018) |
| Considering job applications | Taking steps before entering into a contract with you; legal obligation for right to work checks |
| Sending news and updates | Your consent, which you can withdraw at any time |
| Keeping the website and forms secure and free from spam | Our legitimate interests in protecting our services |
| Meeting our legal and regulatory duties, for example to the Care Quality Commission | Legal obligation |
We do not make decisions about you using automated decision making or profiling.
Transfers outside the UK
Some of our service providers may store or process information outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations or the International Data Transfer Agreement approved by the Information Commissioner.
How long we keep information
We keep information only for as long as we need it:
| Information | How long we keep it |
|---|---|
| Callback requests and general enquiries | 12 months from our last contact with you |
| Care assessment requests that do not lead to care | 12 months from our last contact with you |
| Professional referrals that do not lead to care | 12 months from our last contact with the referrer |
| Enquiries and referrals that lead to care | Moved into the person's care record and kept for the periods that apply to care records, which we explain when care begins |
| Unsuccessful job applications and CVs | 6 months after the recruitment decision |
| Successful job applications | Moved into the staff member's personnel file |
| News and updates sign up | Until you unsubscribe or ask us to stop |
After these periods, information is securely deleted.
How we keep information secure
- Information sent through this website is encrypted in transit.
- Form submissions are stored in a secure database with access restricted by role to the staff who need it.
- CVs are kept in private storage and are never publicly accessible.
Your rights
Under UK data protection law you have the right to:
- ask for a copy of the information we hold about you
- ask us to correct information that is wrong or incomplete
- ask us to delete your information
- ask us to limit how we use your information, or object to us using it
- ask us to transfer information you gave us to another organisation
- withdraw your consent at any time, where we rely on consent
Some rights only apply in certain circumstances. We will respond within one month. There is normally no charge. To make a request, contact us:
Children
Our services and this website are intended for adults. We do not knowingly collect information from children through this website.
Questions and complaints
If you have a question or concern about how we use your information, please contact us first and we will do our best to help.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK regulator for data protection: ico.org.uk/make-a-complaint (opens in a new tab) or call 0303 123 1113.
Changes to this notice
We may update this notice from time to time. The date at the top of this page shows when it was last changed.