Frequently Asked Questions
Find quick answers to the questions families ask us most. If you cannot find what you are looking for, our friendly team is always happy to help.
Getting Started
We support adults who need help to live safely and comfortably at home, including older people, people living with disabilities and family carers who need a break.
We currently support people across Kent and Medway, including Chatham, Rochester and Gillingham. Enter your postcode on our Areas We Cover page or call us to check.
Call us or complete our short online enquiry form. A member of our team will contact you to arrange a convenient time.
We talk with the person needing care, and anyone they would like involved, about routines, needs, preferences and goals. We then use this to create a personal care plan.
This depends on the support needed and carer availability in your area. Contact us and we will give you an honest answer.
Yes. Many enquiries come from family members. We will always involve the person needing care in decisions about their support.
Your Care
We review care plans regularly and whenever needs change, for example after a hospital stay or a change in health.
Just let us know. We will review the care plan with you and adjust the support.
Our carers can support with medication in line with your care plan and our medication policy.
Our Carers
We aim to provide a small, consistent team so you see familiar faces and trust can grow.
Every carer completes background checks, including an Enhanced DBS check, and receives training before supporting anyone on their own. Training is refreshed regularly.
Yes. We always listen to your preferences and will work with you to find the right match.
Yes. Kisumen Care Services Ltd is registered with the Care Quality Commission. You can view our registration on the CQC website.
Costs and Funding
Costs depend on the type of care, the number of hours and the times needed. We provide a clear written quote after your assessment.
Your local council may contribute after a needs and financial assessment. Contact your council's adult social care team to ask.
Speak to your care coordinator or our registered manager, or follow our complaints process. We take every concern seriously.
Still Have a Question?
Our team is happy to talk things through, with no pressure and no obligation.