How to Arrange Care With Kisumen
Arranging care for yourself or a loved one can feel overwhelming, especially if it is the first time. We keep the process simple, clear and supportive, and we guide you through every step.
Your Care Journey, Step by Step
- 1
Get in touch
Call us or send a short enquiry online. Tell us a little about the situation and the support you think might help.
- 2
A friendly first conversation
One of our team will talk with you about needs, routines, location and timings, and answer any questions you have.
- 3
Your care assessment
We arrange an assessment, usually in the home, to understand the person's needs, preferences and goals in detail.
- 4
Your care plan and quote
We put together a personal care plan and a clear, written quote, so you know exactly what to expect.
- 5
Agreeing your care
Once you are happy, we agree a start date and confirm the details in writing.
- 6
Care begins
We introduce your carers and your support begins. We check in early on to make sure everything is going well.
- 7
Ongoing reviews
We review the care plan regularly and whenever needs change, so support always fits.
What Happens at the Care Assessment?
The care assessment is a relaxed conversation, not a test. A member of our team will usually visit the home and spend time with the person needing care and anyone they would like involved.
We will talk about:
- Daily routines and how the day usually looks
- Personal care, mobility and health needs
- Medication and any support needed with it
- Likes, dislikes, interests and what matters most
- The home environment and any safety considerations
- Preferred visit times and the type of carer that might suit
Helpful Things to Have Ready
You do not need everything, but these can make the assessment easier:
- GP details and any key health information
- A list of current medication
- Contact details for family members or a next of kin
- Any existing care or social services assessments
- Details of any equipment already in use
- A rough idea of the times support is needed
Arranging Care for a Parent or Loved One
Many enquiries come from sons, daughters and other relatives. We are very happy to speak with you, and we will always involve the person needing care in decisions about their support, as far as they are able.
If someone has a Lasting Power of Attorney for health and welfare, please let us know so we can involve the right people. We will always respect the person's wishes, privacy and dignity.
Common Questions About Getting Started
No. You can contact us directly. We also accept referrals from social workers and health professionals.
Yes. Care plans are reviewed regularly and can change as needs change.
Ready to Take the First Step?
Tell us about the support you need and we will guide you from there.